Frequently Asked Questions



What do I need to get the Liberty Debit Prepaid MasterCard®?
Getting the Liberty Debit Prepaid MasterCard is easy. You can get one right now online.
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Where do I get the Liberty Debit Prepaid MasterCard?
You can get your card online right now.
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How long does it take to receive my Liberty Debit Prepaid MasterCard?
You will receive your Liberty Debit Prepaid MasterCard in about 3-5 business days.
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How do I load money onto my Liberty Debit Prepaid MasterCard?
You may load your Liberty Debit Prepaid MasterCard at any of the authorized distributor locations. Visit this page for more information
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What is the maximum amount I can deposit onto my Liberty Debit Prepaid MasterCard?
$5,000 is the max balance of your card.
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If I lose my Liberty Debit Prepaid MasterCard, can someone use it?
The only way someone else could use your Liberty Debit Prepaid MasterCard is if they knew you PIN. Call us immediately at 1-877-737-7297 to report a lost or stolen Card.
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What can I buy using my Liberty Debit Prepaid MasterCard?
If your merchant accepts Debit MasterCard, Mastro ®, Cirrus ®, Accel ® or Exchange®, then it works just like any other debit card.
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How do I send money with my Liberty Debit Prepaid MasterCard?
You can do a Card to Card Transfer or use your Liberty Debit Prepaid MasterCard to pay for any service you choose
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Can I check my balance on my Liberty Debit Prepaid MasterCard?
You may check your balance online for free, through our automated phone system, or by talking to one of our friendly Customer Service Agents AT 1-877-737-7297.
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What if my balance is different than what you show?
You can review posted transactions online for any discrepancies and call Customer Service at 1-877-737-7297 if it still does not agree with your records
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One of the transactions on my card account is not mine, what do I do?
Please contact the merchant and verify that the purchase is not legitimate. If this is the case, request that the merchant reverse the transaction and credit your card account with the funds. If the merchant does not cooperate, call 1-877-737-7297 for further assistance.
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What is a PIN and can I change it?
A Personal Identification Number (PIN) allows you to access your funds so you can withdraw cash at an ATM. You can change your PIN through our website or by calling us at 1-877-737-7297.
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What if I forget my PIN for my Liberty Debit Prepaid MasterCard?
Just call Customer Service toll free at 1-877-737-7297 and we will assist you in creating a new PIN.
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My Liberty Debit Prepaid MasterCard was lost/stolen. What do I do?
Please be sure to call us immediately at 1-877-737-7297
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Can I withdraw my money and close the card account?
Yes. The quickest way to do this is to withdraw your money at an ATM
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What are your Customer Service hours?
Customer Service Hours are Monday-Friday 8am-5pm CST. Lost or Stolen Cards 24 hours a day, 7 days a week, 365 days a year.
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Can my Liberty Debit Prepaid MasterCard initially be sent to a Post Office Box?
No, the Liberty Debit Prepaid MasterCard must be sent to a physical address.
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*Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time.

The Liberty Debit Prepaid MasterCard are issued by Sunrise Banks pursuant to license by MasterCard International Incorporated. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. FiCentive Inc. is a registered MSP/TPP of Sunrise Banks, member FDIC.